Please contact us first - we'll be happy to assist you. Most situations are successfully resolved by our support team or legal department. You can email details of your issue to support@linkoon.com.
If your concern remains unresolved, you may escalate it to the appropriate authorities. For your convenience, we've provided helpful links below:
- Estonian Consumer Protection Board (for consumer issues). Handles complaints against businesses.
Website: ttja.ee - Estonian Chamber of Commerce (for business disputes). Offers mediation services.
Website: koda.ee - Court or Arbitration. File a claim via maakohtud.ee (county courts) if unresolved.
- European Consumer Centre (ECC) Network. Free help resolving cross-border disputes
Find your local ECC: https://ec.europa.eu/consumers/odr/ - EU Commission's Online Dispute Resolution (ODR) Platform
For online purchase complaints: https://ec.europa.eu/consumers/odr/ - National Enforcement Authorities
Each EU country has a designated body (e.g., in Estonia: TTJA https://www.ttja.ee)
Our Terms and Conditions, along with all operational details, are clearly outlined on our website and available for any legal reference.
We assure you that we will make every effort to resolve any issues you encounter. Your satisfaction is our top priority, and we are committed to ensuring you have a positive experience with our services.
Tip! Always keep:
✓ Order details
✓ Company registration info (find via EU Business Register)
✓ Copies of communications